Believe it or not, selecting a courier could make or break your brand. The way customers see your business depends on a lot more than just your product range and your website. It also rides on how they receive the products they ordered from you. The quality of the service of your courier company carries the same value as the quality of your products, and the way in which your products are delivered is of critical importance.
When a company partners with a particular courier service, the delivery firm becomes an extension of the company’s brand, and as a result, any shortcomings on the part of the delivery service will therefore adversely affect the image and reputation of the store.
When choosing a courier service, there are a few important factors to focus on.
What is the company’s reputation?
Of course, any group can tell you how great they are, but it’s the customer feedback that will give you the real picture. The internet is a great place to look for what people are saying about the courier service you have in mind. Another way to ensure that you will be dealing with a top-quality service provider is to check which firms are used by large, reputable businesses.
How is their pricing?
Looking at a courier service’s pricing doesn’t mean that you necessarily need to go for the cheapest option. What should be of paramount importance is what service they deliver at what price. Take into account that the safe and timely arrival of your parcels will very likely be worth the investment. Securing a cheap deal is not necessarily a win-win situation. If your partnership with the express courier service Adelaide is going to be long-term, there is always the option to negotiate a monthly pricing structure or discounted rates on a certain amount of monthly deliveries.
How do they keep tags on your parcel?
Being able to track your packages is critical, especially when your delivery has a long way to go. This service is an important tool that you will need in the event of a parcel being late or worse, lost. Some courier services offer tracking facilities that can be accessed by the customer directly, which is a great feature as it means that you can track your parcel when it suits you, without having to rely on the availability of the courier’s office staff.
What is their customer support service like?
There’s nothing more frustrating and even infuriating than not being able to reach someone, especially when it comes to pressing issues. You need to know that the courier service can be contacted quickly and that your queries are dealt with professionally and efficiently, should you need assistance.
Do they wear a uniform?
Depending on the business you own, uniformed couriers may be necessary. If you deal with high-profile and high-value clients, having a parcel delivered by someone in a pair of ragged jeans and a dirty shirt may not necessarily be the kind of impression you want to make. All you need is a presentable character.
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